This policy explains how Proqedo collects, uses, shares, and protects personal data for proqedo.com and related services.
Account and profile: name, email, password, optional role or organisation details
Learning activity: course enrollments, lessons viewed, progress, quiz scores, certificates
Device and usage: IP address, browser, device type, pages viewed, time on page, referral
Payments: transaction identifiers and limited billing data handled by our payment processors
Support: messages you send to support or feedback forms
Provide and secure the LMS
Track progress, award certificates, and show reports to you and, for team plans, to your organisation’s admins
Improve courses and features
Send essential service emails. You can manage marketing preferences at any time
We process data to perform a contract with you, for our legitimate interests in operating and improving the LMS, to comply with law, and with your consent where required for marketing or cookies.
If you join through an organisation, selected activity and progress data may be visible to your organisation’s admins. This supports compliance, onboarding, and skills reporting.
We use trusted vendors for hosting, analytics, email, and payments. Some may be outside your country. We use safeguards such as contractual clauses where required. A current list of core processors will be posted at proqedo.com/processors.
We use cookies and similar technologies to remember preferences, keep you signed in, measure usage, and improve content. You can control cookies in your browser. Some features may not work without them.
We keep account and learning records for as long as your account is active or as needed to provide the service, meet legal obligations, or resolve disputes. Certificates may be retained to verify achievement.
Depending on your location, you may have rights to access, correct, delete, or export your data, and to object or restrict certain processing. Contact privacy@proqedo.com to make a request. We will verify identity before acting.
Proqedo is not for children under 16. We do not knowingly collect data from children under 16.
We use technical and organisational measures such as encryption in transit, access controls, logging, and regular reviews. No system is perfectly secure.
We will notify affected users and regulators of a breach where required by law.
You can opt out of marketing emails at any time using the links in our emails or in your account settings. Service emails are required to operate your account.
Data Protection: privacy@proqedo.com
Postal: [insert registered office address]
We may update this policy. We will post the latest version at proqedo.com and change the date at the top.
Essential: sign in, session, security
Preferences: language, theme
Analytics: page views, time on task, feature usage
Marketing: only if you opt in
Most browsers let you refuse or delete cookies. Essential cookies are required for login and core functions.
Do your own work.
Do not share answers, assessment items, or restricted course files.
Do not try to bypass proctoring or progress checks.
We may revoke certificates or access for violations.
Appeals can be sent to support@proqedo.com.
Proqedo aims to meet WCAG 2.1 AA. If you encounter an accessibility barrier, email accessibility@proqedo.com with the page and issue and we will provide an accessible alternative and work to fix the problem.
Planned maintenance is announced in advance.
We target 99.9 percent monthly uptime for paid plans.
Support hours: [insert timezone and hours].
Report incidents to status@proqedo.com or check proqedo.com/status.
For team and enterprise customers that are controllers under GDPR or similar laws, Proqedo offers a DPA with: subject matter and duration, nature and purpose, types of personal data, categories of data subjects, our processor obligations, subprocessor list, security measures, breach notice timelines, and audit rights. Request at privacy@proqedo.com.
